IT services and support teams: online meeting software for IT service providers and internal IT teams

IT support is often faster face to face. KEZAYO lets teams do remote walk-throughs, run incident bridges and hold client reviews.

KEZAYO Meet is made in India by BIDUA Industries and is priced in rupees, so you can try it free and pay only when you need more.

IT incidents are resolved faster when the right people are on one call. Open a bridge, assign a note-taker, share the dashboard or logs on screen and agree who is doing what. Keep updates short and stick to facts.

After the incident, send a timeline and the actions to prevent a repeat. For client reviews, schedule a recurring meeting and share a short report beforehand.

What makes iT services and support teams hard online

Incident bridges

Fast start.

Screen walk-throughs

Screen share.

Client reviews

Guests.

Documentation

Reports.

How to run iT services and support teams on KEZAYO, step by step

Start the bridge.
Share the screen.
Diagnose.
Fix.
Document.

KEZAYO features that help

Screen sharing

Share your whole screen, a window or a tab, so slides, spreadsheets, code or a recorded lesson are visible to everyone.

Host controls

Waiting room, meeting lock, passcode, mute controls and co-hosts keep the meeting orderly and private.

In-meeting chat

Share links, answers and files in chat without interrupting the speaker.

Join from a browser

Guests join from a link in their browser — no install and no account needed — on a laptop or a phone.

Meeting reports

After the meeting, get a report with attendance, polls, Q&A, transcript and a summary.

Teams and rooms

Keep recurring groups in teams and reuse the same rooms for your regular sessions.

Tips from teams who do this every day

Appoint a scribe.
Share logs in chat.
Time-box.

Before you start: a quick checklist

Operations teams need fast, no-fuss calls that work on phones and on patchy networks. Short meetings, clear owners and written follow-up keep work moving.

Agree the agenda and the one decision needed
Check that field staff can join from a phone browser
Share documents, photos or dashboards on screen
Note actions with an owner and a date
Use audio-only when the signal is weak
Send a short written summary

Mistakes to avoid

Long calls with no decision
Assuming everyone has a strong connection
Not writing down actions
Sharing sensitive screens without checking what is visible

Which KEZAYO plan fits?

Free or Starter.

Plan	Price	Participants	Meeting length
Free	₹0	up to 100	50 minutes
Starter	₹499 / month	up to 100	up to 4 hours
Pro	₹1,499 / month	up to 150	up to 12 hours
Business	₹2,499 / month	up to 300	up to 24 hours

Need a one-off big session? A Day Pass costs ₹2 per seat for 24 hours, paid from your wallet. See the full pricing.

Frequently asked questions

Can we run an incident call with a large team?

Yes. Use a meeting with a co-host to manage who speaks, and keep the notes in chat or on the whiteboard.

Can customers join to see the fix?

Yes. Share the link with the customer; they join as a guest and can watch your screen.

Is KEZAYO Meet free to start?

Yes. There is a free plan, and paid plans or a pay-per-seat Day Pass are available when you need longer meetings or larger audiences. All prices are in rupees.

Do participants need to install an app or create an account?

No. Guests join from a link in their browser. The Android, Windows, macOS and Linux apps are optional.

Which devices and browsers work?

Chrome, Edge, Safari and Firefox on laptops and phones, plus apps for Android, Windows, macOS and Linux.