Refund & Cancellation Policy

1. Subscription Plans

You can cancel a paid plan at any time from your account. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for. We do not automatically refund the remaining part of a period.

If you were charged in error (for example, charged twice), contact support and we will put it right.

2. Promo Codes

A promo code discounts the payment it was used on. If you cancel, the code is not returned, and any refund covers only the amount you actually paid.

3. Meeting Day Pass

A Day Pass is active for 24 hours from purchase and is not refundable once activated. If a fault on our side stopped you from using it, contact support.

4. Webinars

Attending a webinar is free. If you paid from your wallet for a bigger webinar size, that charge is not refunded automatically if you delete or don’t run the webinar. Contact support if a fault on our side prevented the event.

5. Extra Seats

When the meeting owner allows extra people beyond the room size, each extra person is charged once per room per day from the owner’s wallet. If a paid person does not actually connect within 2 minutes, that seat is refunded to the owner’s wallet automatically.

6. Paid Audience Campaigns

Hosts reserve the full budget (seats × reward) when creating a campaign. At settlement you are charged only for Audience Partners who qualified; the rest of the reserve returns to your wallet. A campaign that nobody has attended can be cancelled for a full return of the reserve.

7. Marketplace Orders

• If the creator does not accept your order within 48 hours, it is cancelled and your payment returns to your wallet.
• You can request a revision before approving a delivery.
• If you and the creator can’t agree, open a dispute; our Trust & Safety team decides how the escrowed payment is split.

8. Audience Partner Membership

The annual Audience Partner membership fee is not refundable once your membership is active.

9. Where Refunds Go

Refunds are credited to your KEZAYO wallet, where they can be used for any KEZAYO purchase.

10. How to Request a Refund

Email [email protected] (or open a support ticket from Help in your account) with your invoice or order ID and the reason. Each request is reviewed individually.