How to fix camera problems

If your camera is black or not detected, these steps usually help.

Steps to get your camera working

  1. Check that no other app is using the camera.
  2. Allow the camera in browser site settings.
  3. Pick the right camera in meeting settings.
  4. Unplug and replug an external camera.
  5. Restart the browser and rejoin.

Tips

  • Close other video apps.
  • Check the lens cover.
  • Update your browser.

Frequently asked questions

Why is my video black?

Another app may be using the camera or permission may be blocked.

Can I join without video?

Yes, audio-only works.

Does a USB webcam work?

Yes.

Related guides

Need more help? Visit the Help Center or contact us.

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